FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Paper Tray
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5What is the default password for my Brother machine?
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7How to identify your Operating System (OS).
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9(Video) Load an Envelope (Manual Feed Slot)
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Install the Brother Mobile Connect application (for mobile device)
- 12(Video) Paper is Jammed in the Back of the Machine
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14(Video) Set up your Brother machine
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18What is the default password for my BRAdmin or Web Based Management?
- 19Size Error DX or Size Error 2-sided
- 20Out of Memory
- 21What driver package format is supported by my Linux distribution?
- 22I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 23Discover the MAC address of the Brother network card
- 24Document Jam
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26Enable the Brother machine's network interface.
- 27Drum !
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29What is the recommended paper?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31The printer status is Offline or Paused.
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 35(Video) Remove Small Scraps of Paper Jammed in the ADF
- 36Media Type Mismatch or Media Mismatch
- 37Cannot Scan ##
- 38No Toner
- 39Manual Feed
- 40Toner Low or Prepare New Toner Cartridge
- 41Black lines down the page
- 42Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44Add your Brother machine with AirPrint (macOS)
- 45(Video) Paper is Jammed in the Output Paper Tray
- 46I cannot print using my Brother machine on a wired network (Windows/macOS)
- 47Wrong Toner or Wrong Toner Cartridge
- 48Set up your Brother machine on a wireless network (Windows/macOS)
- 49(Video) Document is Jammed under the Document Cover
- 50(Video) Document is Jammed in the Top of the ADF Unit