FAQs & Troubleshooting
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263 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace Ink
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6How do I know which side up my photo paper should be in the tray?
- 7Paper Jam
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13How do I clear the message "Cannot Detect" from the display?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15What is Brother iPrint&Scan?
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17The printer status is Offline or Paused.
- 18Which E-mail packages are compatible with ControlCenter3?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24I can print but cannot scan via network. (For Windows)
- 25The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 26The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 30Change the printer driver settings (Windows/macOS)
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32One or more of my colors are not printing (blank). What can I do?
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37Cover is Open
- 38I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 39Where is the USB port on the machine?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Improve poor print quality.
- 44Cannot print after a Windows 10 update (June 2020)
- 45Set up your Brother machine on a wireless network.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47When printing documents the characters appear ghosted, blurry, or doubled.
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Can I print from or scan to Android™ Smartphone?