FAQs & Troubleshooting
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259 Results
- 1The printer status is Offline or Paused.
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I'm using Macintosh. What is the PreScan option used for?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6What is Brother iPrint&Scan?
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10One or more of my colors are not printing (blank).
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 13Improve poor print quality.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16How do I know which side up my photo paper should be in the tray?
- 17Load envelopes into my machine
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Install FaceFilter Studio onto Windows 10.
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Load paper in the paper tray
- 25I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 26When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 27What driver package format is supported by my Linux distribution?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Unable to Scan AX
- 33Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 34Low Temperature
- 35The edge of glossy paper is smudged.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37How do I clear the message "Cannot Detect" from the display?
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39Can third party ink be used to refill the ink cartridges?
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 42I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Set up your Brother machine on a wireless network.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.