FAQs & Troubleshooting
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259 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Load envelopes into my machine
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Low Temperature
- 5The printer status is Offline or Paused.
- 6Paper Jam
- 7Replace Ink
- 8Wireless setup is requesting a WPS PIN to complete the setup
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Ink Absorber Full
- 11No Ink Cartridge
- 12Out of Memory
- 13Load paper in the paper tray
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15Delete print jobs from the print queue.
- 16Unable to Print 3X
- 17What driver package format is supported by my Linux distribution?
- 18How do I know which side up my photo paper should be in the tray?
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Unable to Scan AX
- 23High Temperature
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27Important points you need to confirm before configuring your Brother machine for a wireless network.
- 28Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 29Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 30Ink Low
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Wrong Paper Size
- 33Where can I get FaceFilter Studio and what can I do with this application?
- 34Can third party ink be used to refill the ink cartridges?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Scan using XSane or GIMP (Linux)
- 39Set up your Brother machine on a wireless network.
- 40I can print but cannot scan via network. (For Mac)
- 41Scan and save a document in PDF format for Windows (Scan to File)
- 42My machine does regular cleaning cycles in the night. How can I correct this?
- 43I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 44Uninstall the Brother Software and Drivers (Windows)
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46Enable the Brother machine's network interface.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Open the Control Panel (For Windows)
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50I cannot make borderless prints.