FAQs & Troubleshooting
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193 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Scan and save a document in PDF format (Scan to File)
- 3Replace Ink
- 4Paper Jam
- 5When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 9When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 10Important points for specifying the scan area (Linux)
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14Load paper in the paper tray
- 15I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 16I cannot print from my computer via USB.
- 17Change the user interface of ControlCenter3
- 18Improve poor print quality.
- 19I am unable to print from a client PC to a printer on a print server. (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23How to identify your Operating System (OS).
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25The edge of glossy paper is smudged.
- 26Change the printer driver settings (Windows/macOS)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Make my copied images lighter or darker.
- 29I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 30Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 31Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 32When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 33When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38Configure and use the Scan Key Tool (Linux)
- 39When I print images, the quality is not good (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 44Delete a network scanner entry. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Install BookScan & Whiteboard Suite onto Windows 10.
- 47Windows 10 Support Information
- 48"Offline" appears on the Status Monitor.
- 49Open the Status Monitor
- 50Install the built-in drivers (For Windows 8 and Windows 10)