FAQs & Troubleshooting
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239 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Paper Jam
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4Improve poor print quality.
- 5Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 6The printer status is Offline or Paused.
- 7Replace Ink
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10Install Starter Ink
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12Cannot Detect Ink Volume
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17How to identify your Operating System (OS).
- 18Unable to Print 3X
- 19One or more of my colors are not printing (blank).
- 20"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22The scanner cover support has come off. (With Video Instructions)
- 23How do I know which side up my photo paper should be in the tray?
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Ink Low
- 27Where is the USB port on the machine?
- 28What driver package format is supported by my Linux distribution?
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Unable to Print 5X
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36What is Brother iPrint&Scan?
- 37Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 38Change the printer driver settings (Windows/macOS)
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41"Offline" appears on the Status Monitor.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Wrong Ink Color
- 44I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 45No Paper Fed
- 46Cover is Open
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 49Load paper in the paper tray
- 50After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.