FAQs & Troubleshooting
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240 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Paper Jam
- 3Improve poor print quality.
- 4Replace Ink
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is Brother iPrint&Scan?
- 7How to identify your Operating System (OS).
- 8The scanner cover support has come off. (With Video Instructions)
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11Set up your Brother machine on a wireless network.
- 12Unable to Print 5X
- 13Can I print from or scan to Android™ Smartphone?
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Unable to Print XX
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21How do I know which side up my photo paper should be in the tray?
- 22Cannot Detect Ink Volume
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Install Starter Ink
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27What is the BRAdmin Professional software used for?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Protect your Brother machine against unauthorised access over the network
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31What is AirPrint?
- 32Unable to Print 7X
- 33Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 34Unable to Print 3X
- 35Change the printer driver settings (Windows/macOS)
- 36Can third party ink be used to refill the ink cartridges?
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42"Offline" appears on the Status Monitor.
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44Wrong Ink Color
- 45I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 46Printing/ Scanning with a mobile device
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Unable to Scan AX