FAQs & Troubleshooting
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183 Results
- 1Improve poor print quality.
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Paper Jam
- 4The printer status is Offline or Paused.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Unable to Print XX
- 7How to identify your Operating System (OS).
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Replace Ink
- 10Cover is Open
- 11Cannot Detect
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Install Starter Ink
- 15Unable to Print 5X
- 16Ink Absorber Full
- 17One or more of my colors are not printing (blank).
- 18I cannot make borderless prints.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Open the Control Panel (For Windows)
- 21Unable to Scan AX
- 22I cannot print from my computer via USB.
- 23Where is the USB port on the machine?
- 24Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 25Load paper in the paper tray
- 26How do I know which side up my photo paper should be in the tray?
- 27When I print photos, the color quality is not good.
- 28"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 29Make a two-sided copy of an ID card.
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Unable to Print 3X
- 32Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 33When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 34What is the recommended paper?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36"Offline" appears on the Status Monitor.
- 37Uninstall the Brother Software and Drivers (Windows)
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Delete print jobs from the print queue.
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Unable to Print 7X
- 45Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 46Change the printer driver settings (Windows/macOS)
- 47No Paper Fed
- 48I'm using Macintosh. What is the PreScan option used for?
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50The keys on the control panel do not respond or triple beep when I press them.