FAQs & Troubleshooting
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DCP-J100
184 Results
1.
I still receive the error message "Paper Jam" after I removed the jammed paper.
2.
Replace Ink
3.
Load paper in the paper tray
4.
Paper Jam
5.
Improve poor print quality.
6.
How to identify your Operating System (OS).
7.
Print on both sides of the page? (Manual 2-sided/Duplex Printing)
8.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
9.
Cannot Detect
10.
Unable to Print XX
11.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
12.
Unable to Print 3X
13.
I cannot find some option in the Printing preferences. (For Windows)
14.
Print using only the black ink cartridge when the Color cartridges have run out.
15.
I cannot save a file downloaded from the Brother support website (For Windows)
16.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
17.
One or more of my colors are not printing (blank).
18.
Install Starter Ink
19.
Load envelopes
20.
Wrong Ink Color
21.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
22.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
23.
Check the firmware version.
24.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
25.
How do I know which side up my photo paper should be in the tray?
26.
Where is the USB port on the machine?
27.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
28.
Unable to Scan AX
29.
I cannot print from my computer via USB.
30.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)