FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Printouts have wrinkles.
- 5How do I turn off/on the Toner Save Mode?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Tips for copy/scanning and preventing document jams
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17Can I print from or scan to Android™ Smartphone?
- 18Adjust color settings by using the custom setting in the printer driver
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 22Is my Brother machine compatible with Windows Vista?
- 23How do I replace the belt unit?
- 24What kind of memory can I use?
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 27How do I clear the message "Jam MP Tray" from the LCD display?
- 28Replace the drum unit.
- 29Replace the toner cartridge
- 30I'm using Macintosh. What is the PreScan option used for?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34Scan and save a document in PDF format (Scan to File)
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39What is Brother iPrint&Scan?
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47Which E-mail packages are compatible with ControlCenter3?
- 48When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 49How do I replace the waste toner box?
- 50How do I clear the message "Jam Rear" from the LCD display?