FAQs & Troubleshooting
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287 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5How to identify your Operating System (OS).
- 6Adjust color settings by using the custom setting in the printer driver
- 7The printer status is Offline or Paused.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10Printouts have wrinkles.
- 11What can happen if the wrong paper is used in your machine.
- 12I'm using Macintosh. What is the PreScan option used for?
- 13When I scan a document using ControlCenter, the scanned file size is too big.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Cannot print after a Windows 10 update (June 2020)
- 16Firewall port requirements of the Scan Key Tool (Linux)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 28How do I clear the message "Document Jam" from the LCD display?
- 29How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 30How do I clear the message "Jam MP Tray" from the LCD display?
- 31White streaks or bands appear down the page.
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34Color around the edge of printing is incorrect.
- 35Vertical colored streaks or bands appear on the page.
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 46When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 47Tips for copy/scanning and preventing document jams
- 48Discover the MAC address of the Brother network card
- 49Scan and save a document in PDF format (Scan to File)
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?