FAQs & Troubleshooting
Popular |

DCP-9040CN
288 Results
1.
What is Brother iPrint&Scan?
2.
Can I print from or scan to Android™ Smartphone?
3.
Change the printer driver settings (Windows/macOS)
4.
I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
How do I turn off/on the Toner Save Mode?
7.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
10.
Scan multiple pages into one file instead of each scan being saved as a separate file.
11.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
12.
The printer status is Offline or Paused.
13.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
14.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
15.
Printouts have wrinkles.
16.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
17.
Color around the edge of printing is incorrect.
18.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
19.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
20.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
21.
Tips for copy/scanning and preventing document jams
22.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
23.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
24.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
25.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
26.
Cannot print after a Windows 10 update (June 2020)
27.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
28.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
29.
I cannot find some option in the Printing preferences. (For Windows)
30.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.