FAQs & Troubleshooting
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175 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 4Locate files scanned with ControlCenter3 (For Windows)
- 5Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Change the printer driver settings (Windows/macOS)
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15Scan using XSane or GIMP (Linux)
- 16My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 19Scan a document in Windows 8 and Windows 10.
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21Configure the Scan to Email Feature (Linux)
- 22"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 25When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 26Pre-Required Procedures (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28How to identify your Operating System (OS).
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30I am using Windows. When I print a document, the printed page is blank. What should I do?
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32Scan a document into ScanSoft™ PaperPort™ 11SE
- 33Which E-mail packages are compatible with ControlCenter3?
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35Replace the drum unit.
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37What is the recommended paper?
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Configure and use the Scan Key Tool (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48Open the Control Panel (For Windows)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50Can I print from or scan to Android™ Smartphone?