FAQs & Troubleshooting
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236 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 4I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 5To install the printer driver easily using a tool. (Linux)
- 6Load envelopes, labels, or thick paper into the manual feed slot.
- 7Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 8Does NC-2200w work with Windows Vista?
- 9"Paper Jam Inside" error appears on the LCD. What should I do?
- 10"Paper Jam Rear" error appears on the LCD. What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12I'm using Macintosh®. What are the settings in the Scanner window used for?
- 13Print command (cupswrapper) (Linux)
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15Paper size settings are unavailable when I print from OpenOffice (Linux)
- 16Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 17I cannot print from my computer via USB.
- 18I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 19How do I clean white or black spots on printed documents?
- 20When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 21When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 22Replace the drum unit.
- 23What can happen if the wrong paper is used in your machine.
- 24What is the BRAdmin Professional software used for?
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 31Important points for specifying the scan area (Linux)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38Uninstall the drivers (Windows)
- 39Configure the Scan to Email Feature (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Delete a network scanner entry. (Linux)
- 42Pre-Required Procedures (Linux)
- 43Protect your Brother machine against unauthorised access over the network
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45Open the Control Panel (For Windows)
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47The printer status is Offline or Paused.
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49The paper is skewed when it's printed.
- 50Configure or change the settings of the ControlCenter 2 or 3 scanning options