FAQs & Troubleshooting
![]() |
Popular |
288 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 5Cannot print after a Windows 10 update (June 2020)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10How do I factory reset the network settings?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12When I print photos, the color quality is not good.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14What is Brother iPrint&Scan?
- 15Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19How do I clear the message "Cannot Detect" from the display?
- 20Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 21Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 22I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 23One or more of my colors are not printing (blank). What can I do?
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 26How do I know which side up my photo paper should be in the tray?
- 27Scan and save a document in PDF format (Scan to File)
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Replace Ink
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32How do I load envelopes into my machine?
- 33Configure and use the Scan Key Tool (Linux)
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Uninstall the scanner driver. (Linux)
- 37How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I get a TS error when trying to print on a wireless network.
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50I cannot make borderless prints.