FAQs & Troubleshooting
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289 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2How do I know which side up my photo paper should be in the tray?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Print the Network Configuration List
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10Cannot print after a Windows 10 update (June 2020)
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 13The edge of glossy paper is smudged.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17I updated the Web BRAdmin and cannot enable the logging function.
- 18Pre-Required Procedures (Linux)
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Scan from the Brother iPrint&Scan application using Windows Phone.
- 21What is Brother iPrint&Scan?
- 22I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26I cannot make borderless prints.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 33I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 34Images of the thumbnail page from the media (memory) card won't print.
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37"Offline" appears on the Status Monitor.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39The printer status is Offline or Paused.
- 40I cannot scan via USB. (Mac OS X)
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 43Paper Jam
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Configure the Scan to Email Feature (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)