FAQs & Troubleshooting
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DCP-585CW
288 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
3.
Scan and save a document in PDF format (Scan to File)
4.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
5.
Delete print jobs from the print queue.
6.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
7.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
I still receive the error message "Paper Jam" after I removed the jammed paper.
10.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
11.
Print the Network Configuration List
12.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
13.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
14.
Protect your Brother machine against unauthorised access over the network
15.
How to identify your Operating System (OS).
16.
Can I print from or scan to Android™ Smartphone?
17.
Scan multiple pages into one file instead of each scan being saved as a separate file.
18.
Is my Brother machine compatible with Windows Vista?
19.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
20.
One or more of my colors are not printing (blank). What can I do?
21.
When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
22.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
23.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
24.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
25.
Cannot print after a Windows 10 update (June 2020)
26.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
27.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
28.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
29.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
30.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.