FAQs & Troubleshooting
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232 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 8Why can't I print when an ink cartridge is empty?
- 9The printer status is Offline or Paused.
- 10Scan and save a document in PDF format (Scan to File)
- 11Pre-Required Procedures (Linux)
- 12When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 13I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15What driver package format is supported by my Linux distribution?
- 16Firewall port requirements of the Scan Key Tool (Linux)
- 17Windows 10 Support Information
- 18Protect your Brother machine against unauthorised access over the network
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Open the Status Monitor
- 21Open the Control Panel (For Windows)
- 22Can I use AirPrint with my Brother machine?
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Can I print from or scan to Android™ Smartphone?
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 31I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 34"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 35When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 36I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 37Is there any way to reduce Ink consumption when printing from my computer?
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Scan using XSane or GIMP (Linux)
- 40Print command (cupswrapper) (Linux)
- 41All print jobs are aborted and nothing is printed. (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 47I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 48I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 49Command List of brscan. (Linux)
- 50ControlCenter3 displays a blank screen at startup (Windows)