FAQs & Troubleshooting
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231 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2Cannot print after a Windows 10 update (June 2020)
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I cannot make borderless prints.
- 8When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Delete print jobs from the print queue.
- 15How do I clear Machine Error 46?
- 16Scan a document in Mac OS X 10.7.
- 17When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 18One or more of my colors are not printing (blank). What can I do?
- 19When I print, the pages are smudged with ink. What should I do?
- 20How do I clear the message "PAPER JAM" from the display?
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22Where can I find my Brother machine's serial number?
- 23Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 24I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 25Large characters are printed incorrectly. (Linux)
- 26I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 27I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 28Windows 10 Support Information
- 29Protect your Brother machine against unauthorised access over the network
- 30Can I use AirPrint with my Brother machine?
- 31Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Change the printer driver settings (Windows/macOS)
- 34When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 35Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 38Where can I get FaceFilter Studio and what can I do with this application?
- 39I cannot remove red-eye.
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 41Can third party ink be used to refill the ink cartridges?
- 42Where is the USB port on the machine?
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44What is MFL-Pro Suite Software?
- 45When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47How do I load paper?
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50I installed scan-key-tool, but it does not work. (Linux)