FAQs & Troubleshooting
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197 Results
- 1How do I load paper?
- 2When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6Why can't I print when an ink cartridge is empty?
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8Change the printer driver settings (Windows/macOS)
- 9Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 10Can I print using only the black ink cartridge when the Color cartridges have run out?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 13Can third party ink be used to refill the ink cartridges?
- 14How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 15I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 16What driver package format is supported by my Linux distribution?
- 17Cannot print after a Windows 10 update (June 2020)
- 18Uninstall printer drivers (Linux)
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21Open the Status Monitor
- 22I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 23I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 24When I print images, the quality is not good (Linux)
- 25My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 26Print command (LPR) (Linux)
- 27When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 28Pre-Required Procedures (Linux)
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31The printer status is Offline or Paused.
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34Which E-mail packages are compatible with ControlCenter3?
- 35Where is the USB port on the machine?
- 36How do I clear the message "PAPER JAM" from the display?
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38Is there any way to reduce Ink consumption when printing from my computer?
- 39Uninstall the drivers (Windows)
- 40I'm unable to access the memory (media) card in the media slot. What can I do?
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42Can I print from or scan to Android™ Smartphone?
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44I cannot print from my computer via USB.
- 45Scan and save a document in PDF format (Scan to File)
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 48I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the driver when using the Driver Install Tool. (Linux)