FAQs & Troubleshooting
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199 Results
- 1How do I load paper?
- 2The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5The edge of glossy paper is smudged.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Scan and save a document in PDF format (Scan to File)
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10How do I clear the message "PAPER JAM" from the display?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12The driver installation finished successfully but I cannot print. (Linux)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 17Can third party ink be used to refill the ink cartridges?
- 18One or more of my colors are not printing (blank). What can I do?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20When I print, the pages are smudged with ink. What should I do?
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 23I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 24Windows 10 Support Information
- 25Change the user interface of ControlCenter3
- 26I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 27How do I clean the Scanner to improve the copy quality?
- 28I cannot install the driver when using the Driver Install Tool. (Linux)
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 32When I print images, the quality is not good (Linux)
- 33Paper size settings are unavailable when I print from OpenOffice (Linux)
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35Print command (LPR) (Linux)
- 36I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 37Configure scan settings without administrator privileges (Linux)
- 38I am unable to print from a client PC to a printer on a print server. (Linux)
- 39Uninstall printer drivers (Linux)
- 40Pre-Required Procedures (Linux)
- 41Delete print jobs from the print queue.
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Can I use AirPrint with my Brother machine?
- 44How to identify your Operating System (OS).
- 45I cannot print from my computer via USB.
- 46Change the printer driver settings (Windows/macOS)
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48The printer status is Offline or Paused.
- 49The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.