FAQs & Troubleshooting
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212 Results
- 1I cannot make borderless prints.
- 2Pre-Required Procedures (Linux)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Paper Jam
- 5Replace Ink
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10When I print, the pages are smudged with ink. What should I do?
- 11Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 12How do I load envelopes into my machine?
- 13The downloaded driver's name is different from my machine's name. (Linux)
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16How to identify your Operating System (OS).
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Can third party ink be used to refill the ink cartridges?
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22Where is the USB port on the machine?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26Configure scan settings without administrator privileges (Linux)
- 27I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 28Scan and save a document in PDF format (Scan to File)
- 29My machine does regular cleaning cycles in the night. How can I correct this?
- 30Uninstall the Brother Software and Drivers (Windows)
- 31Configure the Scan to Email Feature (Linux)
- 32I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 33I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 34Large characters are printed incorrectly. (Linux)
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36Print command (LPR) (Linux)
- 37I cannot scan when using SELinux (Security-Enhanced Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41Firewall port requirements of the Scan Key Tool (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44"Offline" appears on the Status Monitor.
- 45Delete print jobs from the print queue.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47I cannot print from my computer via USB.
- 48The printer status is Offline or Paused.
- 49"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.