FAQs & Troubleshooting
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213 Results
- 1I cannot make borderless prints.
- 2When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 3Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 4What driver package format is supported by my Linux distribution?
- 5Windows 10 Support Information
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 11When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 14When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 15I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 18When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 19Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 20Install BookScan & Whiteboard Suite onto Windows 10.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22How do I know which side up my photo paper should be in the tray?
- 23When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25Glossy Paper does not feed correctly. What can I do?
- 26Replace Ink
- 27I'm unable to access the memory (media) card in the media slot. What can I do?
- 28I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30When I print images, the quality is not good (Linux)
- 31I installed scan-key-tool, but it does not work. (Linux)
- 32Command List of brscan. (Linux)
- 33Delete a network scanner entry. (Linux)
- 34How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 35I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Check the firmware version.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39"Offline" appears on the Status Monitor.
- 40Delete print jobs from the print queue.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Open the "Scanners and Cameras" and Properties.
- 47How to identify your Operating System (OS).
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Locate files scanned with ControlCenter3 (For Windows)