FAQs & Troubleshooting
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DCP-165C
214 Results
1.
I cannot make borderless prints.
2.
Locate files scanned with ControlCenter2 (For Macintosh)
3.
How do I load envelopes into my machine?
4.
I cannot install the printer driver or print in Windows 11.
5.
I cannot find some option in the Printing preferences. (For Windows)
6.
The printer status is Offline or Paused.
7.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
8.
Uninstall the Brother Software and Drivers (Windows)
9.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
10.
When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
11.
Pre-Required Procedures (Linux)
12.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
13.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
14.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
15.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
16.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
17.
Set the date and time
18.
I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
19.
"Offline" appears on the Status Monitor.
20.
"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
21.
Scan and save a document in PDF format (Scan to File)
22.
Scan a document in Mac OS X 10.7.
23.
Paper Jam
24.
Replace Ink
25.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
26.
I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
27.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
28.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
29.
Large characters are printed incorrectly. (Linux)
30.
When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)