FAQs & Troubleshooting
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195 Results
- 1Can I use AirPrint with my Brother machine?
- 2What driver package format is supported by my Linux distribution?
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10The printer status is Offline or Paused.
- 11How do I clear Machine Error 46?
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15Where is the USB port on the machine?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Scan and save a document in PDF format (Scan to File)
- 18Check the firmware version.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22Change the printer driver settings (Windows/macOS)
- 23Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 24Can I print using only the black ink cartridge when the Color cartridges have run out?
- 25Can third party ink be used to refill the ink cartridges?
- 26When I print, the pages are smudged with ink. What should I do?
- 27How do I clear the message "PAPER JAM" from the display?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30How do I load paper?
- 31Open the Control Panel (For Windows)
- 32When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 33The LCD displays an error code (number). What does it mean?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35When I print images, the quality is not good (Linux)
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37Configure scan settings without administrator privileges (Linux)
- 38Pre-Required Procedures (Linux)
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40How do I know which side up my photo paper should be in the tray?
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43Which E-mail packages are compatible with ControlCenter3?
- 44Why is it necessary for my machine to go through regular cleaning cycles?
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46One or more of my colors are not printing (blank). What can I do?
- 47Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)