FAQs & Troubleshooting
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204 Results
- 1How do I load paper?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The printer status is Offline or Paused.
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5Delete print jobs from the print queue.
- 6How to identify your Operating System (OS).
- 7What kind of Media Adapter can I use?
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Pre-Required Procedures (Linux)
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12Locate files scanned with ControlCenter2 (For Macintosh)
- 13Can I print from or scan to Android™ Smartphone?
- 14Scan and save a document in PDF format (Scan to File)
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16How do I load 10 x 15 Glossy paper into my machine?
- 17Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18How do I start ControlCenter3?
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20One or more of my colors are not printing (blank). What can I do?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 24What is MFL-Pro Suite Software?
- 25Why can't I print when an ink cartridge is empty?
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27Print command (LPR) (Linux)
- 28Delete a network scanner entry. (Linux)
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 30Why is it necessary for my machine to go through regular cleaning cycles?
- 31While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33Configure scan settings without administrator privileges (Linux)
- 34Open the Control Panel (For Windows)
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 38Is my Brother machine compatible with third party print servers?
- 39I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 40Can third party ink be used to refill the ink cartridges?
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 43Scan a document from a Windows Vista application
- 44Glossy Paper does not feed correctly. What can I do?
- 45I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 46The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 47I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 48Uninstall the drivers (Windows)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?