FAQs & Troubleshooting
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205 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3One or more of my colors are not printing (blank). What can I do?
- 4Delete print jobs from the print queue.
- 5Scan and save a document in PDF format (Scan to File)
- 6The printer status is Offline or Paused.
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 15I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 16I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 17I installed scan-key-tool, but it does not work. (Linux)
- 18I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20The edge of glossy paper is smudged.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 23I'm using Macintosh®. What are the settings in the Scanner window used for?
- 24I'm using Macintosh. What is the PreScan option used for?
- 25While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 26Cannot print after a Windows 10 update (June 2020)
- 27I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 28Open the "Scanners and Cameras" and Properties.
- 29Can I print from or scan to Android™ Smartphone?
- 30Windows 7 Support Information
- 31When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 32I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 33"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 34Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 35Is there any way to reduce Ink consumption?
- 36When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38When I print images, the quality is not good (Linux)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 44Delete a network scanner entry. (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46Pre-Required Procedures (Linux)
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50How to identify your Operating System (OS).