FAQs & Troubleshooting
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236 Results
- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4Can I print using only the black ink cartridge when the Color cartridges have run out?
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6The edge of glossy paper is smudged.
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8What driver package format is supported by my Linux distribution?
- 9Can I print from or scan to Android™ Smartphone?
- 10Does NC-2200w work with Windows Vista?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 13I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 14When I print, the pages are smudged with ink. What should I do?
- 15I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 16Why can't I print when an ink cartridge is empty?
- 17What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 18Cannot print after a Windows 10 update (June 2020)
- 19Delete print jobs from the print queue.
- 20Scan and save a document in PDF format (Scan to File)
- 21Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 25Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 26Can third party ink be used to refill the ink cartridges?
- 27When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 34I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 35I'm using Macintosh®. What are the settings in the Scanner window used for?
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 38To install the printer driver easily using a tool. (Linux)
- 39I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 40Scan a document using "Scanner and Camera Wizard" in Windows XP
- 41When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 42I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44Configure the Scan to Email Feature (Linux)
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47All print jobs are aborted and nothing is printed. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49Pre-Required Procedures (Linux)
- 50The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.