FAQs & Troubleshooting
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233 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I print on an envelope?
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4I can print but cannot scan via network. (For Macintosh)
- 5Pre-Required Procedures (Linux)
- 6Can I print using only the black ink cartridge when the Color cartridges have run out?
- 7I am having issues with the paper feed. What can I do?
- 8I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 14How do I program the date and time?
- 15The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 16The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 17Windows 10 Support Information
- 18Can I print from or scan to Android™ Smartphone?
- 19When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 20Cannot print after a Windows 10 update (June 2020)
- 21When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 22Important points for specifying the scan area (Linux)
- 23Uninstall printer drivers (Linux)
- 24Open the Control Panel (For Windows)
- 25A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 26Change the printer driver settings (Windows/macOS)
- 27Functions supported in the Windows 7 built-in drivers
- 28I cannot scan via USB. (Mac OS X)
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 31"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 32I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 33Where is the USB port on the machine? I can't find it on the back of the unit.
- 34Where can I find the serial number for my unit?
- 35How can I improve poor print quality?
- 36I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 37What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 38I'm unable to access the memory (media) card in the media slot. What can I do?
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40Scan using XSane or GIMP (Linux)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45What is the Network Shared printing?
- 46I am sharing my Brother machine. I can print but cannot scan.
- 47Check the IP addresses of your PC and the Brother machine
- 48Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 49When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 50I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.