FAQs & Troubleshooting
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88 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Document Jam
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Can I print from or scan to Android™ Smartphone?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8A gray line or margin appears on the side of the scanned document.
- 9The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Paper suitable for scanning
- 12The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 13Duplex (two-sided) scan
- 14What is Brother iPrint&Scan?
- 15Open the Control Panel (For Windows)
- 16Your Scanner Cannot Be Detected on the Network During Installation
- 17Load Documents
- 18"Multifeed detection" or "Multifeed Detection Error"
- 19Replace Pick up roller
- 20Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 21Scan Unable
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24What is the default password for my Brother machine?
- 25I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 26How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 27Discover the MAC address of the Brother network card.
- 28Scan a document in Windows 8 and Windows 10.
- 29"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 30Update the Driver or Firmware for your Brother machine
- 31Reset the Scheduled maintenance counter
- 32Changing scan settings in ControlCenter.
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34My scanned image is missing.
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 37Replace Reverse Roller
- 38Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 41Unusable Device
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43Install BRAdmin Professional 3
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 46Configuring frequently-used scan settings on your computer.
- 47Can not scan a long document.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Check your machine's IP Address or Node Name
- 50Clean the scanner