FAQs & Troubleshooting
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91 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 7"Multifeed detection" or "Multifeed Detection Error"
- 8The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 9Can not scan a long document.
- 10Duplex (two-sided) scan
- 11Can I print from or scan to Android™ Smartphone?
- 12Document Jam
- 13"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15(Video) Update the Driver or Firmware for your Brother machine
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Configuring frequently-used scan settings on your computer.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19How to identify your Operating System (OS).
- 20My Brother machine is unresponsive.
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24The scanning speed is slow when scanning from my machine. (Windows)
- 25Your Scanner Cannot Be Detected on the Network During Installation
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Replace Pick up roller
- 28Replace Reverse Roller
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Reset the Scheduled maintenance counter
- 34The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37Load Documents
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Paper suitable for scanning
- 40Scan Unable
- 41What is the default password for my Brother machine?
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 44If You Want to Check that Your Network Devices are Working Correctly
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46Update the Driver or Firmware for your Brother machine
- 47Your Brother Machine Cannot Scan over the Network
- 48The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 49Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 50Access Web Based Management