FAQs & Troubleshooting
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1.
What is Brother iPrint&Scan?
2.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
3.
(Video) Update the Driver or Firmware for your Brother machine
4.
"Multifeed detection" or "Multifeed Detection Error"
5.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
6.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
7.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
8.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
9.
Open the "Scanners and Cameras" and Properties.
10.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
11.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
12.
Load Documents
13.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
14.
Duplex (two-sided) scan
15.
The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
16.
Configuring frequently-used scan settings on your computer.
17.
Scan and save documents to the Android™ mobile devices using my Brother machine.
18.
My Brother machine is unresponsive.
19.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
20.
Paper suitable for scanning
21.
How to identify your Operating System (OS).
22.
Scan Unable
23.
Scan multiple pages into one file instead of each scan being saved as a separate file.
24.
Reset the network settings to the factory default.
25.
If You Want to Check that Your Network Devices are Working Correctly
26.
Where can I download Brother iPrint&Scan application for Mac?
27.
Update the Driver or Firmware for your Brother machine
28.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
29.
I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
30.
Can not scan a long document.