FAQs & Troubleshooting
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88 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2Update the Driver or Firmware for your Brother machine
- 3Unusable Device
- 4"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Duplex (two-sided) scan
- 9Load Documents
- 10Your Scanner Cannot Be Detected on the Network During Installation
- 11When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 12"Multifeed detection" or "Multifeed Detection Error"
- 13How to identify your Operating System (OS).
- 14Document Jam
- 15The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 16Service Call
- 17Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 18Access Web Based Management
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22What is Brother iPrint&Scan?
- 23Replace Reverse Roller
- 24Clean the roller
- 25Clean the scanner
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27Reset the Scheduled maintenance counter
- 28A gray line or margin appears on the side of the scanned document.
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Configuring frequently-used scan settings on your computer.
- 31Can not scan a long document.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Scan Unable
- 34Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 35The scan result of thick documents is enlarged or its bottom part is cut off.
- 36How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 37Scan and save documents to the Android™ mobile devices using my Brother machine.
- 38Discover the MAC address of the Brother network card.
- 39Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 40I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 41The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 42The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 43Install PaperPort™ 12SE / 14SE (Windows)
- 44Card Jam
- 45Open the Control Panel (For Windows)
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47Paper suitable for scanning
- 48Replace Pick up roller
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)