FAQs & Troubleshooting
Popular |
93 Results
- 1Update the Driver or Firmware for your Brother machine
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6Can not scan a long document.
- 7How to identify your Operating System (OS).
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10(Video) Update the Driver or Firmware for your Brother machine
- 11Your Scanner Cannot Be Detected on the Network During Installation
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Changing scan settings in ControlCenter.
- 14Load Documents
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Document Jam
- 17Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 18Reset the Scheduled maintenance counter
- 19The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 20Install PaperPort™ 12SE / 14SE (Windows)
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 23Configuring frequently-used scan settings on your computer.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Duplex (two-sided) scan
- 26The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 27Install BRAdmin Professional 3
- 28"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 29I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 30If You Want to Check that Your Network Devices are Working Correctly
- 31The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 32The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 36Scan Unable
- 37Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39What do the LED indications mean?
- 40The scanning speed is slow when scanning from my machine. (Windows)
- 41What is the default password for my Brother machine?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 44Change the brscan5 scan settings using XSane (Linux)
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48A gray line or margin appears on the side of the scanned document.
- 49Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 50Access Web Based Management