FAQs & Troubleshooting
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88 Results
1.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
2.
Update the Driver or Firmware for your Brother machine
3.
Unusable Device
4.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
5.
Duplex (two-sided) scan
6.
Scan multiple pages into one file instead of each scan being saved as a separate file.
7.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
8.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
9.
How to identify your Operating System (OS).
10.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
11.
Load Documents
12.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
13.
Document Jam
14.
Your Scanner Cannot Be Detected on the Network During Installation
15.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
16.
Access Web Based Management
17.
Service Call
18.
I cannot save a file downloaded from the Brother support website (For Windows)
19.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
20.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
21.
"Multifeed detection" or "Multifeed Detection Error"
22.
Can I print from or scan to Android™ Smartphone?
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
25.
The scan result of thick documents is enlarged or its bottom part is cut off.
26.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
27.
Scan and save documents to the Android™ mobile devices using my Brother machine.
28.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
29.
Clean the roller
30.
Clean the scanner