FAQs & Troubleshooting
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88 Results
- 1Can not scan a long document.
- 2Configuring frequently-used scan settings on your computer.
- 3Update the Driver or Firmware for your Brother machine
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5Duplex (two-sided) scan
- 6"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 7The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 8What is Brother iPrint&Scan?
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Scan Unable
- 11Document Jam
- 12Your Scanner Cannot Be Detected on the Network During Installation
- 13The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 14Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 15The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Replace Pick up roller
- 18How to identify your Operating System (OS).
- 19Uninstall the Brother Software and Drivers (Windows)
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Changing scan settings in ControlCenter.
- 22When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 23"Multifeed detection" or "Multifeed Detection Error"
- 24Replace Reverse Roller
- 25Can I print from or scan to Android™ Smartphone?
- 26Scan and save a document in PDF format for Windows (Scan to File)
- 27The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 28Scan error due to length, reduce length
- 29My scanned image is missing.
- 30In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 31What do the LED indications mean?
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33Reset the Scheduled maintenance counter
- 34Access Web Based Management
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Check the firmware version.
- 37Load Documents
- 38How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 39Service Call
- 40Enable or disable the Brother machine's USB interface.
- 41A gray line or margin appears on the side of the scanned document.
- 42The scan result of thick documents is enlarged or its bottom part is cut off.
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.