FAQs & Troubleshooting
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110 Results
- 1How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 2TWAIN or WIA errors appear when starting to scan. (Windows)
- 3Replace Roller
- 4Easy Scan to E-mail
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Replace Pad
- 7Replace Parts
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10What is Brother iPrint&Scan?
- 11Cannot save the settings in Remote Setup or Web Based Management.
- 12I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 13Changing scan settings in ControlCenter.
- 14My Brother machine doesn't feed a card for scanning.
- 15Cannot start Remote Setup.
- 16The document was not fed.
- 17TWAIN errors appear when starting to scan. (Macintosh)
- 18Hub is Unusable (Other Error)
- 19Can not scan a long document.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Do not insert card
- 22Card Jam
- 23USB Flash Drive is Full
- 24Shortcuts Full
- 25The scan quality is poor.
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27OCR does not work.
- 28Can I print from or scan to Android™ Smartphone?
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30Document Jam
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 33Other Error (Other Error)
- 34Load Documents
- 35Cannot install software. (Windows users only)
- 36USB Write-protected
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38The LCD displays an error code when I use Web icon (Brother Web Connect).
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Clean the Pick-up Roller
- 41Unusable Device (Other Error)
- 42Cover is Open
- 43Out of Memory
- 44Uninstall the scanner driver. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Install PaperPort™ 12SE onto Windows 10.
- 47Windows 10 Support Information
- 48Check the firmware version.
- 49How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 50The machine pauses for about 3 seconds between each page when scanning.