FAQs & Troubleshooting
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1.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
2.
What is Brother iPrint&Scan?
3.
Easy Scan to E-mail
4.
How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
5.
Download a file from the "Downloads" section and save it to Windows 8 computer.
6.
How to identify your Operating System (OS).
7.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
8.
My Brother machine doesn't feed a card for scanning.
9.
Can I print from or scan to Android™ Smartphone?
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
Replace Parts
12.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
13.
Printing/ Scanning with a mobile device
14.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
15.
Configuring frequently-used scan settings on your computer.
16.
Load Documents
17.
The document was not fed.
18.
All Blank Page Skipped
19.
TWAIN errors appear when starting to scan. (Macintosh)
20.
Sending Error (Scan to FTP)
21.
Hub is Unusable (Other Error)
22.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
23.
Paper suitable for scanning
24.
Replace Roller
25.
The LCD displays an error code when I use Web icon (Brother Web Connect).
26.
Unusable Device (Other Error)
27.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
28.
USB Access Error
29.
Open the Control Panel (For Windows)
30.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)