FAQs & Troubleshooting
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101 Results
- 1Plastic Card Jam
- 2TWAIN errors appear when starting to scan. (Macintosh)
- 3Replace Pad
- 4Replace Parts
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7OCR does not work.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Paper suitable for scanning
- 10The scan speed is too slow.
- 11A plastic card error occurs.
- 12Configuring frequently-used scan settings on your computer.
- 13Replace Roller
- 14Changing scan settings in ControlCenter.
- 15The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 16Load Documents
- 17Sending Error (Scan to FTP)
- 18USB Hub Not Supported (Scan to USB) or Other Error
- 19How to identify your Operating System (OS).
- 20Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 21My Brother machine doesn't feed a card for scanning.
- 22The document was not fed.
- 23TWAIN or WIA errors appear when starting to scan. (Windows)
- 24Can I print from or scan to Android™ Smartphone?
- 25When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 26"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29I cannot start ControlCenter.
- 30Unusable Device (Other Error)
- 31Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 32My scanned image is missing.
- 33What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 34Check your machine's IP Address or Node Name
- 35Reset the network settings to the factory default.
- 36I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Check the firmware version.
- 39The machine pauses for about 3 seconds between each page when scanning.
- 40Can not scan a long document.
- 41Authenticate Error (Scan to FTP)
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44What do the LED indications mean?
- 45Uninstall the scanner driver. (Linux)
- 46Install PaperPort™ 12SE onto Windows 10.
- 47The Brother software cannot be installed.
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Other Error (Other Error)
- 50How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)