FAQs & Troubleshooting
![]() |
Popular |
393 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2How do I load paper?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Paper Jam
- 5Document Jam
- 6When I print, the pages are smudged with ink.
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8No Paper Fed
- 9Load envelopes into my machine
- 10Disc Guide is Open
- 11Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 12Ink Absorber Full
- 13Store a Speed Dial number from my Brother machine's Caller ID History.
- 14Unable to Print XX
- 15Replace Ink
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Unable to Scan AX
- 20Unable to Print 7X
- 21How do I know which receive mode to select?
- 22Can I print from or scan to Android™ Smartphone?
- 23No Ink Cartridge
- 24Out of Memory
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28Out of Fax Memory
- 29Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 30Low Temperature
- 31Ink Low
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33Cover is Open
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35Protect your Brother machine against unauthorised access over the network
- 36Disc Tray did not Feed
- 37Delete numbers stored in my Brother machine's Caller ID History.
- 38Unable to Print 3X
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Change the printer driver settings (Windows/macOS)
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43The printer status is Offline or Paused.
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45How do I factory reset the network settings?
- 46I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?