FAQs & Troubleshooting
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323 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What driver package format is supported by my Linux distribution?
- 9I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12Cover is Open
- 13Scan and save a document in PDF format (Scan to File)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15The printer status is Offline or Paused.
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18I'm using Macintosh. What is the PreScan option used for?
- 19Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Replace Ink
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Why doesn't the machine answer when receiving a call?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Print a web page from iPrint&Scan when using an Android™ mobile device.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41The print speed is very slow when I use XML Paper Specification Printer Driver.
- 42Can I use voice mail on the same line as my Brother machine?
- 43How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 44One or more of my colors are not printing (blank). What can I do?
- 45When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)