FAQs & Troubleshooting
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275 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2(Video) Load A4/Letter paper
- 3Load paper in the paper tray
- 4My Brother machine could not be found over the network when I installed drivers on my PC.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7(Video) Load an Envelope (Manual Feed Slot)
- 8When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10(Video) Install Ink Cartridges
- 11Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 14Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 15Cannot Detect
- 16Wrong Paper
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Enable the Brother machine's network interface.
- 20Low Temperature
- 21Change the printer driver settings (Windows/macOS)
- 22My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28(Video) Load A3/Ledger paper (Tray1)
- 29Sleep
- 30Protect your Brother machine against unauthorised access over the network
- 31After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 32Printing/ Scanning with a mobile device
- 33I cannot make borderless prints.
- 34How to identify your Operating System (OS).
- 35Discover the MAC address of the Brother network card
- 36Configure a cover page for PC-FAX.
- 37The printer status is Offline or Paused.
- 38Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 39One or more of my colors are not printing (blank).
- 40Where is the USB port on the machine?
- 41Printing/ Scanning with the Cloud
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I can print but cannot scan via network. (For Windows)
- 44I am experiencing issues sending a fax.
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46Important points for specifying the scan area (Linux)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49Cannot Detect Ink Volume
- 50What is Brother iPrint&Scan?