FAQs & Troubleshooting
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298 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4What driver package format is supported by my Linux distribution?
- 5Can I print from or scan to Android™ Smartphone?
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I load paper?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Pre-Required Procedures (Linux)
- 14Scan and save a document in PDF format (Scan to File)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Can I use voice mail on the same line as my Brother machine?
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I cannot make borderless prints.
- 22How do I know which side up my photo paper should be in the tray?
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25One or more of my colors are not printing (blank). What can I do?
- 26When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30Protect your Brother machine against unauthorised access over the network
- 31Delete print jobs from the print queue.
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33Set up an outgoing message for Fax/Tel Mode.
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Change the printer driver settings (Windows/macOS)
- 36How do I clear Machine Error 46?
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Where can I get FaceFilter Studio and what can I do with this application?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41Can I confirm that the FAX was sent correctly?
- 42Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 43Why can't I print when an ink cartridge is empty?
- 44How do I know the current network configuration?
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47When I print, the pages are smudged with ink. What should I do?
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.