FAQs & Troubleshooting
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322 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How do I load envelopes into my machine?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4What driver package format is supported by my Linux distribution?
- 5One or more of my colors are not printing (blank). What can I do?
- 6Paper Jam
- 7Replace Ink
- 8I am unable to change my Brother machine's Receive Mode.
- 9Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Load paper in the paper tray
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The printer status is Offline or Paused.
- 14Can I use voice mail on the same line as my Brother machine?
- 15I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17Ink Low
- 18I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24When I print, the pages are smudged with ink. What should I do?
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32Enable the Brother machine's network interface.
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34How to identify your Operating System (OS).
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38I cannot remove red-eye.
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Scan and save a document in PDF format (Scan to File)
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 49Install BookScan & Whiteboard Suite onto Windows 10.
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.