FAQs & Troubleshooting
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329 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Paper Jam
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6What is Brother iPrint&Scan?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Load paper in the paper tray
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11Can I use voice mail on the same line as my Brother machine?
- 12One or more of my colors are not printing (blank). What can I do?
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14What driver package format is supported by my Linux distribution?
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20The printer status is Offline or Paused.
- 21When I print, the pages are smudged with ink. What should I do?
- 22Replace Ink
- 23Can I confirm that the FAX was sent correctly?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25How do I load envelopes into my machine?
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29How to identify your Operating System (OS).
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32Pre-Required Procedures (Linux)
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35How do I know which side up my photo paper should be in the tray?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Improve poor print quality.
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 46How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 47What is Distinctive Ring and how do I program it?
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49Scan using XSane or GIMP (Linux)
- 50Create or view a XML Paper Specification document