FAQs & Troubleshooting
![]() |
Popular |
283 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5How do I load paper in paper tray#2?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7How do I clear Machine Error 46?
- 8How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 9How many times will my Brother machine automatically redial a busy number?
- 10Can I still receive faxes or calls when the machine is switched off?
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I know which side up my photo paper should be in the tray?
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15Delete print jobs from the print queue.
- 16How to identify your Operating System (OS).
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 19I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 20Why can't I print when an ink cartridge is empty?
- 21I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Pre-Required Procedures (Linux)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Change the printer driver settings (Windows/macOS)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 31How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34Can I use voice mail on the same line as my Brother machine?
- 35When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 38One or more of my colors are not printing (blank). What can I do?
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40When I print, the pages are smudged with ink. What should I do?
- 41I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46Is there a way to view how much ink is remaining?
- 47How do I factory reset the print server?
- 48I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Configure the Scan to Email Feature (Linux)