FAQs & Troubleshooting
![]() |
Popular |
338 Results
- 1What is Brother iPrint&Scan?
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Locate files scanned with ControlCenter3 (For Windows)
- 7When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 8I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 9When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 10ControlCenter3 displays a blank screen at startup (Windows)
- 11The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 12The edge of glossy paper is smudged.
- 13How many times will my Brother machine automatically redial a number?
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16The printer status is Offline or Paused.
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Change the printer driver settings (Windows/macOS)
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 26Is my Brother machine compatible with Windows Vista?
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28Can I transfer faxes to the PC when my machine has a mechanical problem?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30What is the BRAdmin Professional software used for?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32What driver package format is supported by my Linux distribution?
- 33I cannot send a fax using PC-FAX (Windows 10)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37I cannot make borderless prints.
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Discover the MAC address of the Brother network card
- 41When I scan a document using ControlCenter, the scanned file size is too big.
- 42How do I know which side up my photo paper should be in the tray?
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49Forward a fax to another fax machine when my machine has a mechanical problem.
- 50Paper Jam