FAQs & Troubleshooting
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- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How to identify your Operating System (OS).
- 6How do I clear Machine Error 46?
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 8Can I use voice mail on the same line as my Brother machine?
- 9I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 12I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 13Can I still receive faxes or calls when the machine is switched off?
- 14What driver package format is supported by my Linux distribution?
- 15When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 16Delete a network scanner entry. (Linux)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 18The printer status is Offline or Paused.
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 23I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 24I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 25One or more of my colors are not printing (blank). What can I do?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29Clear the message "Awaiting Redial"
- 30What is Multi-Function Link Pro Suite?
- 31Configure the Scan to Email Feature (Linux)
- 32In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 33What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Delete print jobs from the print queue.
- 37Discover the MAC address of the Brother network card
- 38The edge of glossy paper is smudged.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 43I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 44I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46Scan an image and insert it in a Windows XP application
- 47"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 50The link icon for Outlook Express is not displayed in PaperPort®. What should I do?