FAQs & Troubleshooting
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- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Drum
- 3Replace Toner
- 4The printer status is Offline or Paused.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Confirm that a FAX I sent was received correctly.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Can I use AirPrint with my Brother machine?
- 11No Toner
- 12No Paper
- 13I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15Drum !
- 16Out of Memory
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Jam Tray
- 20Black lines down the page
- 21Delete print jobs from the print queue.
- 22Cartridge Error
- 23TONER ENDED
- 24Toner Low
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26Large characters are printed incorrectly. (Linux)
- 27Windows 10 Support Information
- 28When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 29What is Toner Continue Mode?
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Change the printer driver settings (Windows/macOS)
- 32Check the remaining life of my Brother machine's drum.
- 33Cover is Open
- 34Document Jam
- 35Configure the Scan to Email Feature (Linux)
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37Uninstall Scan-key-tool. (Linux)
- 38Print command (cupswrapper) (Linux)
- 39A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 40Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 41Clean the Drum Unit.
- 42I am having a problem receiving faxes.
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 46Uninstall printer drivers (Linux)
- 47Scan a document using Brother iPrint&Scan. (macOS only)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Check the firmware version.
- 50"Offline" appears on the Status Monitor.