FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 3How can I activate/deactivate the Toner Save Mode?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Cannot print after a Windows 10 update (June 2020)
- 7"JAM INSIDE" error appears on the LCD. What should I do?
- 8How do I install additional memory?
- 9Delete print jobs from the print queue.
- 10"JAM DUPLEX" error appears on the LCD.
- 11"JAM REAR" error appears on the LCD. What should I do?
- 12Can I print from DOS applications?
- 13The printed letters are slanted, positioned incorrectly.
- 14The printer status is Offline or Paused.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18What is the BRAdmin Professional software used for?
- 19I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 20Open the Control Panel (For Windows)
- 21Change the printer driver settings (Windows/macOS)
- 22I cannot print from my computer via network. (For Macintosh)
- 23The paper is skewed when it's printed.
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 26"JAM MP TRAY" error appears on the LCD. What should I do?
- 27What can happen if the wrong paper is used in your machine.
- 28What is the printable area per page?
- 29How do I change the print server password?
- 30How can I print envelopes?
- 31Windows 10 Support Information
- 32When I select 2 sheets in Excel and try to print in 2-sided(Duplex) mode, I cannot. Why?
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34Use the "Booklet Printing" feature.
- 35The printer has power problems. What should I do?
- 36What driver package format is supported by my Linux distribution?
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39How to identify your Operating System (OS).
- 40Can I print from or scan to Android™ Smartphone?
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43How can I install the Web BRAdmin on Windows Server 2003?
- 44Printouts have a curl or wave.
- 45Replace the drum unit.
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47What are the expected yields of the consumables?
- 48How do I lock the control panel settings?
- 49How do I disable the APIPA protocol?
- 50The driver installation finished successfully but I cannot print. (Linux)