FAQs & Troubleshooting
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139 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The paper is skewed when it's printed.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4How to identify your Operating System (OS).
- 5Printouts have wrinkles or creases.
- 6How do I factory reset the print server?
- 7How do I install additional memory?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The printer status is Offline or Paused.
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12What kind of paper can I use?
- 13What is UPnP and SSDP?
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16Change the printer driver settings (Windows/macOS)
- 17Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 18What kind of memory can I use?
- 19How do I change the print server password?
- 20Pre-Required Procedures (Linux)
- 21Output sheets are completely black.
- 22What driver package format is supported by my Linux distribution?
- 23Print command (LPR) (Linux)
- 24I want to print using CUPS while keeping SELinux enabled. (Linux)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Functions supported in the Windows 7 built-in drivers
- 28I updated the Web BRAdmin and cannot enable the logging function.
- 29I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 30Can I print from DOS applications?
- 31What are the expected yields of the consumables?
- 32Can I buy any MICR toner?
- 33When printing with monochrome laser printer, the print position shifts. (Linux)
- 34Windows 10 Support Information
- 35I cannot print from my computer via network. (For Windows)
- 36Does NC-2200w work with Windows Vista?
- 37White lines appear across the page.
- 38Replace the toner cartridge.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42Uninstall printer drivers (Linux)
- 43Delete print jobs from the print queue.
- 44When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46I cannot print from my computer via USB.
- 47I cannot print from my computer via network. (For Macintosh)
- 48I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 50When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?