FAQs & Troubleshooting
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196 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 3Can I print from DOS applications?
- 4How to identify your Operating System (OS).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 7How can I activate/deactivate the Toner Save Mode?
- 8Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 9Use the Universal Printer Driver for PCL
- 10I cannot connect to the print server using my web browser. What should I do?
- 11Replace the drum unit.
- 12What is the printable area per page?
- 13How can I print the pages in reverse page order in Windows?
- 14What driver package format is supported by my Linux distribution?
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Delete print jobs from the print queue.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 18How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 19What type(s) of connections can I use with my Brother machine and a wireless network?
- 20Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 21When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 22What can happen if the wrong paper is used in your machine.
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 26I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 27The printer status is Offline or Paused.
- 28How can I clean the corona wire of the drum unit?
- 29How do I print envelopes from the manual feed slot in Windows applications?
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35I want to print using CUPS while keeping SELinux enabled. (Linux)
- 36Uninstall printer drivers (Linux)
- 37The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 38Open the Status Monitor
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41What is the difference between the toner cartridge and the drum unit?
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43I cannot connect my machine to the wireless network.
- 44Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46Can I print from or scan to Android™ Smartphone?
- 47Change the printer driver settings (Windows/macOS)
- 48I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 49Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 50I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?