FAQs & Troubleshooting
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HL-2170W
196 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3.
The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
4.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
5.
The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
6.
The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
7.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
8.
Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
9.
What can happen if the wrong paper is used in your machine.
10.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
11.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
12.
Where can I get the drivers and utilities that work with Mac OS X 10.6?
13.
What driver package format is supported by my Linux distribution?
14.
Cannot print after a Windows 10 update (June 2020)
15.
I cannot find some option in the Printing preferences. (For Windows)
16.
Can I use AirPrint with my Brother machine?
17.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
18.
Discover the MAC address of the Brother network card
19.
The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
20.
How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
21.
Print the Network Configuration List.
22.
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
23.
I cannot install Brother drivers on Debian 10 or later (Linux)
24.
My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
25.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
26.
I cannot save a file downloaded from the Brother support website (For Windows)
27.
Download a file from the "Downloads" section and save it to Windows 8 computer.
28.
Use the Universal Printer Driver for PCL
29.
What is the difference between the toner cartridge and the drum unit?
30.
Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM