FAQs & Troubleshooting
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153 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4Why are the alarm and data lights blinking?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Change the printer driver settings (Windows/macOS)
- 7What kind of paper can I use?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Functions supported in the Windows 7 built-in drivers
- 11Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 12What kind of labels and transparencies can I use?
- 13Printouts have wrinkles or creases.
- 14Can I print from DOS applications?
- 15When trying to print from Mac OS® X the print queue is stopped.
- 16The machine does not print anything.
- 17The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 18Why are the ready and alarm lights blinking?
- 19I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 20When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 21The printed letters are slanted, positioned incorrectly.
- 22Why are all the lights blinking then the drum light blinking?
- 23What do the LED indications mean?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26Cannot print after a Windows 10 update (June 2020)
- 27Print command (LPR) (Linux)
- 28I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 29Pre-Required Procedures (Linux)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Paper Feed Problems
- 35What kind of envelopes should I avoid?
- 36How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 37The printer prints unexpectedly or it prints garbage.
- 38Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 39How do I perform a factory reset?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41Printouts have a curl or wave.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Replace the drum unit.
- 44What can happen if the wrong paper is used in your machine.
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I cannot print from my computer via network. (For Macintosh)
- 49I cannot print from my computer via network. (For Windows)
- 50How can I change the IP address?