FAQs & Troubleshooting
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152 Results
- 1I cannot print from Mac OS X.
- 2The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The machine does not print anything.
- 5Cannot print after a Windows 10 update (June 2020)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The printer status is Offline or Paused.
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10When trying to print from Mac OS® X the print queue is stopped.
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12The paper is skewed when it's printed.
- 13The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 14Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 15Using the PING command to troubleshoot problems.
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17What is a Print Server?
- 18Why are the ready and alarm lights blinking?
- 19My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 20Large characters are printed incorrectly. (Linux)
- 21Pre-Required Procedures (Linux)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24What is the Network Shared printing?
- 25Can I print from or scan to Android™ Smartphone?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28What kind of labels and transparencies can I use?
- 29What kind of paper should I avoid?
- 30The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 33When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Printouts are with gray background.
- 36What can happen if the wrong paper is used in your machine.
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39The printed letters are slanted, positioned incorrectly.
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43I cannot print from my computer via network. (For Macintosh)
- 44I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 45How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 46How do I turn off the Status Monitor using the USB port?
- 47I'm using Mac OS® X 10.3. I cannot print to my printer that is connected to an Apple Airport Extreme Base Station. I am using the PCL printer driver ver.1.00. How can I print?
- 48White lines appears down the page.
- 49I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 50Replace the toner cartridge.