FAQs & Troubleshooting
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- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Can I confirm that the FAX was sent correctly?
- 4Change or delete an existing One Touch or Speed Dial number.
- 5I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6Change the printer driver settings (Windows/macOS)
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8What is Distinctive Ring and how do I program it?
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10Pre-Required Procedures (Linux)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12How to identify your Operating System (OS).
- 13Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 14How can I clear the "PAPER JAM" error message?
- 15I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 16Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 17I am experiencing problems sending a fax, what can I do?
- 18How do I clean the Scanner to improve the copy or fax quality?
- 19Vertical streaks appear in my copies.
- 20Open the Control Panel (For Windows)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Functions supported in the Windows 7 built-in drivers
- 23Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 24The machine does not print anything.
- 25Uninstall the drivers. (Mac OS X 10.5)
- 26How do I program the date and time?
- 27When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 28I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 29When trying to print from Mac OS® X the print queue is stopped.
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31Windows 10 Support Information
- 32I cannot print from my computer via USB.
- 33Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 34Why doesn't my Brother machine have a dial tone?
- 35How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 36Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38What driver package format is supported by my Linux distribution?
- 39Delete print jobs from the print queue.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 45I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 46The keys on the control panel do not respond.
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 49Why doesn't the machine answer when receiving a call?
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?