FAQs & Troubleshooting
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183 Results
- 1Paper Jam
- 2Improve poor print quality.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5How to identify your Operating System (OS).
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8Unable to Print 5X
- 9Replace Ink
- 10Unable to Print XX
- 11Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 12Load paper in the paper tray
- 13Install Starter Ink
- 14Unable to Print 3X
- 15The printer status is Offline or Paused.
- 16Cannot Detect
- 17One or more of my colors are not printing (blank).
- 18What driver package format is supported by my Linux distribution?
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Change the printer driver settings (Windows/macOS)
- 21I cannot print from my computer via USB.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23The scanner cover support has come off. (With Video Instructions)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Cannot Detect Ink Volume
- 26What is the recommended paper?
- 27How do I know which side up my photo paper should be in the tray?
- 28Load envelopes
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31Ink Absorber Full
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Open the Control Panel (For Windows)
- 34Wrong Ink Color
- 35Unable to Print 7X
- 36Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38I cannot make borderless prints.
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43Wrong Paper Size
- 44When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 45In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 46"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 50Locate files scanned with ControlCenter2 (For Macintosh)