FAQs & Troubleshooting
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- 1Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Spots are printed at 75mm.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Scan and save a document in PDF format (Scan to File)
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10How do I turn off/on the Toner Save Mode?
- 11Is my Brother machine compatible with Windows Vista?
- 12How do I replace the waste toner box?
- 13White lines or bands or ribbing appear across the page.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17Tips for copy/scanning and preventing document jams
- 18The printer status is Offline or Paused.
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21What is Brother iPrint&Scan?
- 22Can I print on transparencies e.g. for overhead projectors?
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Can I print from or scan to Android™ Smartphone?
- 25I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 27Replace the drum unit.
- 28What is the recommended paper?
- 29I'm using Macintosh. What is the PreScan option used for?
- 30Vertical colored streaks or bands appear on the page.
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35How to identify your Operating System (OS).
- 36The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42How do I clear the message "Jam MP Tray" from the LCD display?
- 43Printouts have wrinkles.
- 44Can I print from DOS applications?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47Color around the edge of printing is incorrect.
- 48Nothing is printed on the page or some colors are missing.
- 49The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 50My Brother machine misfeeds paper.