FAQs & Troubleshooting
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110 Results
- 1Easy Scan to E-mail
- 2Replace Pad
- 3Card Jam
- 4My Brother machine doesn't feed a card for scanning.
- 5Do not insert card
- 6Can not scan a long document.
- 7How to identify your Operating System (OS).
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Cover is Open
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Configuring frequently-used scan settings on your computer.
- 14The document was not fed.
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17The LCD displays an error code when I use Web icon (Brother Web Connect).
- 18Replace Parts
- 19Document Jam
- 20Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 21All Blank Page Skipped
- 22Load Documents
- 23How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 24Hub is Unusable (Other Error)
- 25Printing/ Scanning with a mobile device
- 26What is Brother iPrint&Scan?
- 27Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 28Unable to Scan XX
- 29Check your machine's IP Address or Node Name
- 30Scan using XSane or GIMP (Linux)
- 31Install Presto!® BizCard® onto Windows 10.
- 32Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 33TWAIN errors appear when starting to scan. (Macintosh)
- 34TWAIN or WIA errors appear when starting to scan. (Windows)
- 35Colors in the scanned image are dark.
- 36Replace Roller
- 37On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 38Setting up the Web icon (Brother Web Connect) function.
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Reset the network settings to the factory default.
- 41Configure the Scan to Email Feature (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44Delete a network scanner entry. (Linux)
- 45"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 46Other Error (Other Error)
- 47Windows 10 Support Information
- 48Cannot Delete
- 49Address Book Full
- 50Sending Error (Scan to FTP)