FAQs & Troubleshooting
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288 Results
- 101I get a TS error when trying to print on a wireless network.
- 102Set up your Brother machine on a wireless network.
- 103Install PaperPort™ 12SE / 14SE onto Windows 10.
- 104Install FaceFilter Studio onto Windows 10.
- 105Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 106A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 107Important points you need to confirm before configuring your Brother machine for a wireless network.
- 108The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 109What is the Network Shared printing?
- 110Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 111When I scan a document using ControlCenter, the scanned file size is too big.
- 112I am sharing my Brother machine. I can print but cannot scan.
- 113I can print but cannot scan via network. (For Mac)
- 114I cannot scan via USB. (Mac OS X)
- 115When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 116When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 117I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 118I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 119How do I clear the message "No Paper Fed" from the display?
- 120The ink cartridges run out very quickly. Is there any reason for that?
- 121I cannot print over a network using the XML Paper Specification Printer Driver.
- 122I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 123Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 124Scan a document from a Windows XP application
- 125When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 126Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 127Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 128Uninstall the drivers. (Mac OS X 10.5)
- 129Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 130Where can I find my Brother machine's serial number?
- 131I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 132When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 133The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 134The LCD displays an error code (number). What does it mean?
- 135I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 136I'm unable to access the memory (media) card in the media slot. What can I do?
- 137While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 138I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 139I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 140I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 141I cannot install the driver when using the Driver Install Tool. (Linux)
- 142I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 143My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 144I cannot install Brother drivers on Debian 10 or later (Linux)
- 145Configure the Scan to Email Feature (Linux)
- 146Configure and use the Scan Key Tool (Linux)
- 147What driver package format is supported by my Linux distribution?
- 148Scan using XSane or GIMP (Linux)
- 149Cannot print after a Windows 10 update (June 2020)
- 150The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)