FAQs & Troubleshooting
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288 Results
- 101The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 102Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 103I can print but cannot scan via network. (For Windows)
- 104I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 105Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 106How do I clear the message "No Paper Fed" from the display?
- 107I cannot print over a network using the XML Paper Specification Printer Driver.
- 108Create or view a XML Paper Specification document
- 109I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 110When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 111Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 112Scan a document into ScanSoft™ PaperPort™ 11SE
- 113Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 114Scan a document in Mac OS X 10.7.
- 115Scan a document in Mac OS X 10.6.
- 116Scan a document using "Scanner and Camera Wizard" in Windows XP
- 117Scan a document from a Windows XP application
- 118Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 119When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 120Improve poor print quality.
- 121The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 122I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 123I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 124I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 125Can I adjust the Sleep Mode setting?
- 126Images of the thumbnail page from the media (memory) card won't print.
- 127I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 128I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 129I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 130I cannot install the driver when using the Driver Install Tool. (Linux)
- 131I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 132Configure the Scan to Email Feature (Linux)
- 133What driver package format is supported by my Linux distribution?
- 134Scan using XSane or GIMP (Linux)
- 135The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 136I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 137I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 138Paper size settings are unavailable when I print from OpenOffice (Linux)
- 139My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 140"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 141I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 142Large characters are printed incorrectly. (Linux)
- 143The driver installation finished successfully but I cannot print. (Linux)
- 144Wireless setup is requesting a WPS PIN to complete the setup
- 145I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 146I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 147I installed scan-key-tool, but it does not work. (Linux)
- 148When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 149Important points for specifying the scan area (Linux)
- 150Uninstall the scanner driver. (Linux)